Refund policy
TAVO V1 Return Eligibility: Any TAVO V1 device sold on or after April 28, 2026 is not eligible for the 60-day return policy.
Return Policy
We have a 60-day return policy, which means you have 60 days from the date of shipment to request a return.
To be eligible for a return, your item must be in the same condition that you received it, in its original packaging with all the contents that came with the purchase. The TAVO Chip (electronic component) must not be opened, as opening it voids all warranties and returns. You’ll also need proof of purchase.
If your return is accepted, we’ll send you a prepaid return label along with instructions on how and where to send your package.
You can always contact us for any return questions at team@tavosleep.com
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.
International orders (Non-US) are non-refundable
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day Cooling off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. There will be a 3% restocking fee subtracted from the original amount paid. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at team@tavosleep.com
Restocking Fee:
- Standard Returns: A 3% restocking fee applies to all returns to cover handling and processing.
- Returns with Missing Items: A 10% restocking fee will be applied, and the refund will be prorated to account for missing components.