Warranty:
At TAVO Sleep, we provide a limited warranty for all products and our warranty covers any defects in materials, software or workmanship (“Manufacturer’s Defect”) for 1 (one) year from the date of purchase. This means that we will repair or replace (at our discretion, with an identical or reasonably equivalent style), free of charge including shipping costs, any component that our service team finds to be a Manufacturer’s Defect.
What is not covered by this warranty?
This limited warranty does not cover or apply to:
• Normal wear and tear,
• Accident, abuse, neglect,
• Blows, shocks, crushing, improper use or storage,
• Incidental and consequential damages,
• Straps, bands, other than metal bracelets,
• Tampering, unauthorized modifications or repairs, and of course
• Loss or theft.
Optional Lifetime Warranty for the TAVO Chip:
We also offer an optional Lifetime Warranty that covers the TAVO Chip for life, available exclusively for TAVO V1. If the TAVO Chip experiences a Manufacturer’s Defect at any time, we will replace it at no cost to you.
To be eligible, the Lifetime Warranty must be purchased within the 60-day return window (within 60 days of shipment). After this period, the Lifetime Warranty will no longer be available for purchase.
For more details or to enroll, please contact team@tavosleep.com.
How do we handle claims?
Within 14 days of submission of your request (please provide us with your proof of purchase), we will evaluate your request and advise if our service team finds that the damage is covered under our warranty.
If it is determined that your product has a Manufacturer’s Defect, we will replace it at no cost to you.
TAVO Sleep has sole discretion to determine Manufacturer’s Defects. Warranty claims are processed and replaced free of charge. All shipments for Services Covered by Warranty are free of charge. If there is no Manufacturing Defect, this limited warranty does not apply, and you will receive an e-mail stating the cost for replacing your TAVO Sleep. You may decide at your discretion whether to accept the offer.
How to make a claim:
If you want to submit a claim, please contact us at team@tavosleep.com.