Warranty:
At TAVO Sleep, we provide a limited warranty for all products and our warranty covers any defects in materials, software or workmanship (“Manufacturer’s Defect”) for 1 (one) year from the date of purchase. This means that we will repair or replace (at our discretion, with an identical or reasonably equivalent style), free of charge including shipping costs, any component that our service team finds to be a Manufacturer’s Defect.
What is not covered by this warranty?
This limited warranty does not cover or apply to:
• Normal wear and tear,
• Accident, abuse, neglect,
• Blows, shocks, crushing, improper use or storage,
• Incidental and consequential damages,
• Straps, bands, other than metal bracelets,
• Tampering, unauthorized modifications or repairs, and of course
• Loss or theft.
Optional Lifetime Warranty for the TAVO Chip (TAVO V1 only):
We offer an optional, one-time Lifetime Warranty exclusively for TAVO V1. This warranty covers the TAVO Chip against Manufacturer's Defects for the life of the device — if a covered defect occurs at any time, we will replace the chip at no cost to you.
Important eligibility requirements:
• This is a one-time purchase. Each TAVO V1 unit is eligible for a single Lifetime Warranty enrollment only.
• The warranty is non-transferable and applies solely to the original purchaser's device.
• To be eligible, the Lifetime Warranty must be purchased within 60 days of shipment. After this window closes, the Lifetime Warranty cannot be added under any circumstances.
• This warranty is not available for any other TAVO product or device.
For more details or to enroll, please contact team@tavosleep.com before your 60-day window expires.
How do we handle claims?
Within 14 days of submission of your request (please provide us with your proof of purchase), we will evaluate your request and advise if our service team finds that the damage is covered under our warranty.
If it is determined that your product has a Manufacturer’s Defect, we will replace it at no cost to you.
TAVO Sleep has sole discretion to determine Manufacturer’s Defects. Warranty claims are processed and replaced free of charge. All shipments for Services Covered by Warranty are free of charge. If there is no Manufacturing Defect, this limited warranty does not apply, and you will receive an e-mail stating the cost for replacing your TAVO Sleep. You may decide at your discretion whether to accept the offer.
How to make a claim:
If you want to submit a claim, please contact us at team@tavosleep.com.