Standard Manufacturer's Warranty (all TAVO products)
Included automatically with every purchase - separate from TAVO Protection.
TAVO Sleep provides a limited warranty on all products, covering defects in materials, software, or workmanship ("Manufacturer's Defect") for 1 year from the date of purchase. We'll repair or replace - at our discretion, with an identical or reasonably equivalent style - any component our service team finds to be a Manufacturer's Defect, free of charge including shipping.
Not covered:
- Normal wear and tear
- Accident, abuse, neglect
- Blows, shocks, crushing, improper use or storage
- Incidental and consequential damages
- Straps and bands
- Tampering, unauthorized modifications or repairs
- Loss or theft
How claims are handled
Within 14 days of submitting your request (with proof of purchase), we'll evaluate it and let you know if the damage is covered. If it's determined to be a Manufacturer's Defect, we'll replace it at no cost to you - TAVO Sleep has sole discretion in making that determination, and all covered shipments are free. If it's not a Manufacturer's Defect, we'll email you a cost estimate to replace your device, and you can decide whether to move forward.
TAVO V2 Protection Plans - Details & FAQ
Wake up worry-free. Your TAVO V2, protected.
How it works
If your TAVO V2 breaks or malfunctions during your coverage period, we'll replace it - free. Just reach out and we'll take care of it.
Plans
5 Year
Covers your TAVO V2 for 5 years from your purchase date. This is a one-time exchange - if something goes wrong within that window, we'll send you a new device.
Lifetime
Covers your TAVO V2 for as long as you own it. This is a one-time exchange - if you ever need to use it, we'll send you a new device.
What's Covered
Covered:
- Hardware malfunction (charging, vibration motor, sensor issues, button)
- Accidental breakage from normal use
- Full device replacement - free, once per plan
Not covered:
- Loss or theft
- Cosmetic wear (scuffs, discoloration) that doesn't affect function
- Damage from unauthorized repairs or modifications
Frequently Asked Questions
What counts as a malfunction?
Anything that stops your TAVO V2 from working as intended - battery/charging issues, vibration motor failure, tracking that stops working correctly, and similar hardware defects.
Is accidental damage covered?
Yes - drops, cracks, and other accidental breakage during normal use are covered.
How do I file a claim?
Contact TAVO support with your order number and a quick description of the issue. We'll confirm coverage and send a return label for you to ship back your product. Once we receive it, we'll get your replacement sent out.
How long does a replacement take?
Replacements typically take 10-14 days.
Does the replacement device get its own warranty?
Your TAVO Protection plan covers one replacement per device. That said, every replacement is backed by our standard 60-day guarantee - so if the replacement unit itself arrives defective, we'll swap it for a working one at no charge. Once that 60-day window closes, the plan is complete.
Is TAVO Protection refundable?
TAVO Protection plans are non-refundable, regardless of activation status.
How to file a claims
Email team@tavosleep.com.