Return Policy
We offer a 60-day return policy, meaning you have 60 days from the date of shipment to request a return.
Damages and Issues
If your item arrives damaged or isn’t working as expected, we’ll make it right. Just contact us within 60 days of delivery and we’ll offer a free replacement or a full refund — no restocking fee, no hassle.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
*Restocking fees apply to standard returns but are waived for defective items or product issues caused on our end.
Eligibility for Returns
To qualify for a return, the product must meet the following conditions:
- Original Condition: The item must be in the same condition as received, with all original contents and packaging.
- Unopened TAVO Chip: The electronic component (TAVO Chip) must not be opened - doing so voids all warranties and return eligibility.
- Proof of Purchase: A valid proof of purchase is required.
Return Process
- Request a Return: Contact us at team@tavosleep.com within 60 days of shipment to initiate your return.
- Return Approval: If your return is accepted, we will provide a prepaid return label and instructions on how and where to send the package.
- Proper Packaging: The item must be packed securely to prevent damage or loss of parts in transit.
Refund Conditions & Restocking Fees
- Refund: Available if the product is in original packaging, re-sellable condition, complete, and undamaged.
- Restocking Fees: A 3% standard restocking fee applies to all returns. If any original contents (such as packaging, accessories, or parts) are missing, a 10% restocking fee will be deducted from the refund.
- The customer is responsible for the return shipping fee ($6.50)
- Non-Returnable Items: We cannot accept returns if the TAVO Chip is damaged, forced open, altered, or customized.
Refunds
You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at team@tavosleep.com
Promotions
If you are returning an item that was associated with a promotion/sale (e.g., a free gift with purchase, BUY2), the value of the promotional item will be subtracted from your refund. The refund will be adjusted to account for the promotional discount provided with the original purchase.
European Union 14 day Cooling off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, in its original packaging. You’ll also need the receipt or proof of purchase.
Exceptions / Non-Returnable Items
We cannot accept returns on gift cards.
The TAVO Chip is not meant to open. Do not open the TAVO Chip. There is a high risk of breaking the device if you open the TAVO Chip. Returns and warranty are voided if TAVO Chip is opened.
Fraudulent or abusive return attempts — including claims that cannot be verified or match our records — will result in the return policy being voided. We reserve the right to refuse returns in these cases.
If you have any questions, feel free to reach out at team@tavosleep.com we’re happy to help!